Shipping policy

Shipping Policy

Effective Date: August 5, 2026

Thank you for shopping with Burd Burd!

Made-to-Order Products

Every item is made to order through our trusted fulfillment partners. This means your order is produced specifically for you after your purchase is placed.

Because products are made to order, production typically takes several business days before your order ships.

Shipping Times

Shipping times vary depending on your location, the products ordered, and the shipping method selected at checkout.

Once your order has shipped, you'll receive a tracking number (when available) so you can follow its journey.

Please note that shipping estimates are not guaranteed and may be affected by holidays, weather, customs processing, or carrier delays.

International Shipping

We proudly ship to many countries around the world.

International customers are responsible for any applicable customs duties, taxes, VAT, import fees, or other charges required by their country. These fees are not included in the purchase price or shipping cost unless otherwise stated.

Multiple Packages

If your order contains multiple items, they may be produced at different facilities and arrive in separate packages.

Incorrect Shipping Information

Please double-check your shipping address before placing your order.

Burd Burd is not responsible for orders shipped to an incorrect address provided by the customer. If an order has not yet entered production, we'll do our best to help update the shipping address.

Lost or Damaged Orders

If your package arrives damaged or if you believe it has been lost in transit, please contact us within 14 days of the expected delivery date.

We'll work with our fulfillment partner and the shipping carrier to help resolve the issue as quickly as possible.

Questions

If you have any questions about shipping or your order, please contact us at:

HONK@BurdBurdTheCat.com